Full-Time Service Technician/Installer
Focused Carwash Solutions (FCS) is a fast growing car wash supply company primarily serving the Midwest region. We are looking for a qualified individual to help us grow, the pace is fast, but every day is fun. Tasks are diverse so there’s always something new to do. You’ll feel pride in your work and embrace challenges. We’ll teach you what you need to know, but you need to bring a positive attitude and a desire to be the best that you can be.
Job brief
We are looking for a self-starter Field Service Technician to deliver an excellent customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Car wash knowledge and electrical control experience is preferred.
Responsibilities
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on site installation, repair, maintenance, installation and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safe manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Requirements
- Proven field service experience
- Ability to troubleshoot, test, repair and service car wash equipment
- English literacy
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with car wash equipment and applications
- Computer and mobile software applications
- Some travel required, possibly for a week or more at a time
Salary/Benefit Information
- Base salary range $50-60,000 plus profit sharing and bonus structure
- Vacation
- Insurance Available
