Return Policy
Return Policy
At Focused Car Wash Solutions, your satisfaction is our priority. We stand behind the quality of our products and want to ensure you are completely satisfied with your purchase. Please review our return policy below for details on returns, exchanges, and refunds.
🔄 Returns Eligibility
- Returns must be initiated within 30 days of the delivery date.
- Products must be unused, uninstalled, and in original packaging.
- Returns of special orders, or chemicals may be non-returnable or subject to restocking fees.
🧾 How to Start a Return
To initiate a return, please contact our customer support team at Info@focusedcarwash.com with your:
- Order number
- Reason for return
- Photos (if the item is damaged)
We will provide you with return authorization instructions.
💸 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Original shipping costs are non-refundable, and the customer is responsible for return shipping unless the product was defective or shipped in error.
🔁 Exchanges
If you received a defective or incorrect item, we will replace it at no additional charge. Please contact us within 5 business days of receiving your order.
❗ Restocking Fees
Some returns may be subject to a 15% restocking fee, especially for opened, special-order, or high-value equipment.
🚫 Non-Returnable Items
The following items are non-returnable:
- Opened or used chemicals
- Custom-made or special-order items
🔍 Order Issues & Damaged Shipments
If your order arrives damaged or missing items, contact us within 48 hours. Include photos of the packaging and product. We will work with the carrier to resolve the issue and send a replacement if needed.
📞 Questions?
Please contact our customer support team at Info@focusedcarwash.com with any questions or to start a return.
